ITO Nexus Star Player Questionnaire

This assessment evaluates alignment with our values as a Technology Success Provider (TSP). Select the best answer for each question.

Full Name

Email *

Phone *

I agree to terms & conditions provided by the company. By providing my phone number & email, I agree to receive marketing emails, text messages & Phone calls from the business.

Section 3: Teamwork & Accountability

You notice a team member is cutting corners on documentation and ticket resolution. What do you do? *

Cover for them and fix the documentation yourself.

Ignore it—it’s their responsibility.

Address them directly in a professional manner and offer to help improve the process.

Report it to management without speaking to them first.

How would you handle a situation where you made a mistake that caused downtime for a client? *

Try to cover it up and fix it quickly.

Own up to it, communicate with the client, and work on a resolution.

Ignore it and hope no one notices.

Wait for management to handle it.

Section 4: Growth Mindset & Continuous Improvement

How do you stay updated on industry trends and best practices? *

I don’t really do anything.

I occasionally read articles or watch tech videos.

I actively take courses, attend webinars, and pursue certifications.

I rely on my experience and don’t need to keep learning.

What is the best way to handle constructive feedback from a manager or peer? *

Take it personally and become defensive.

Ignore it if I don’t agree with it.

Listen, ask questions, and apply the feedback to improve.

Accept it but don’t make any changes.

ITO Nexus Star Player Questionnaire

Section 2: Customer-Centric Thinking

Section 3: Teamwork & Accountability

Section 4: Growth Mindset & Continuous Improvement